Information Technology

The Information Technology Track invites IT professionals, service managers, and leaders to explore the evolving landscape of IT service delivery, infrastructure, and operations in higher education in BC. This year we will be highlighting the real-world challenges and bold opportunities facing IT teams as they navigate modernization, automation, and shifting user expectations—all under increasing budgetary pressure. Do you have practical, replicable solutions that have worked at your institution? Do you have a radical idea that challenges the status quo? We'd love to hear them!

We are looking for sessions that offer both practical strategies and radical reimagining's of IT service models. Topics of interest include:

Client Service Transformation

• The shift to self-service, appointment-only models, and the end of walk-up support

• Service design for digital-first campuses

• Metrics and outcomes from service restructuring

Modern IT Operations

• Infrastructure modernization and automation

• Helpdesk evolution: From ticketing to experience management

• AV and IT asset management in hybrid environments

AI in the IT ecosystem

• Copilot vs. ChatGPT: What's being used, how it's funded, and what's working

• Navigating the ethical and operational tensions between AI adoption and workforce reductions

Doing More with Less

• Budget-conscious innovation: How teams are scaling service without scaling headcount

• Shared services and inter-institutional collaboration

• Leveraging automation and orchestration to extend capacity

Future-Ready IT Capabilities

• Supporting modern learning environments with agile IT services

• Building resilient, adaptable infrastructure for evolving academic needs

• Workforce development and upskilling for the next generation of IT roles