Higher education institutions face the challenge of managing complex IT environments while striving for service excellence. This session explores how robust IT Asset Management (ITAM) practice can help advance your institution from simply tracking asset inventory to driving innovation and enhancing service delivery. We'll delve into the symbiotic relationship between ITAM, IT Operations Management (ITOM), and IT Service Management (ITSM), showcasing how these disciplines work together to create a holistic approach to IT management. You'll discover how ITAM goes beyond mere asset tracking, becoming a cornerstone for informed decision-making, cost optimization, and risk mitigation.
By examining real-world examples from the higher education sector, you'll gain valuable insights into how ITAM can deliver tangible benefits, including:
Whether you're aiming to optimize your existing ITAM process or just getting started, this session will provide practical strategies to enhance your ITAM practices and unlock their full potential.
Chief Enterprise Architect, University of British Columbia
As part of Office of the CIO, Salman leads Enterprise Architecture practice to establish, govern, and advance UBC IT environment in alignment with Institutional needs, opportunities, and challenges.