BCNET Careers

We’re a small dynamic team that loves what we do, and thrive on our ability to make a difference for our higher education member community in British Columbia. Our work environment is diverse, collegial and entrepreneurial. 

We offer an excellent compensation package including a competitive salary, and complete range of benefits including a defined benefit pension plan, healthcare coverage and wellness allowance.

Network Administrator 3

Reporting to the Network Manager, the Network Administrator 3’s primary responsibility is to work with the Network Services team in the design, implementation, and operation of network services used by all BCNET members across the province. The position collaborates with IT & Cybersecurity Services, Shared Systems & Technology, and Client Services

 

HOW TO APPLY:

Please send your resume and cover letter by email to careers@bc.net
1.  A cover letter is REQUIRED for your application.
2.  Please describe “how your experience aligns with our Core Values” in your cover letter.  

 

CLOSING DATE:

The posting will be closed at 4:00 PM (PT) on July 26, 2021.

Thank you to all candidates but only those shortlisted will be contacted.
 

Job Duties and Functions:

  • Monitor network activity and connectivity, troubleshoot, diagnose, and resolve network problems.
  • Automate processes and program information retrieval from APIs
  • Plan, design, code, implement, and maintain network applications, tools, and scripts. These applications, tools, and scripts streamline network operations such as bulk configuration changes, system health checks, and reporting.
  • Assess network system problems and develop solutions & implementation plans independently or in consultation with other team members.
  • Perform in-depth troubleshooting using knowledge of network & server administration, internet protocols, database architecture, application configuration, details analysis of statistics, logs, and tools.
  • Coordinate problem resolution with vendors and maintain a peer technical liaison with vendors and suppliers.
  • Research, analyze, solicit feedback, and report on recommendations of technology trends and tools, requirements, and developments that would be beneficial in supporting network operations.
  • Generate reports on usage metrics and overall systems & applications performance indices using industry-standard methodologies to ensure compliance with service level commitments.
  • Participates in the development of best practices, standards, procedures and quality objectives across the infrastructure and platforms.
  • Stay abreast of new technologies and practices.
  • Occasionally required to provide after hours on-call support on a rotational basis and work off-hours to support maintenance activities, project activities, and resolve emergency problems.

 

QUALIFICATIONS AND SKILLS:

  • Undergraduate degree or equivalent experience in Computer Science or a relevant discipline.
  • 5 years of experience working with networking technologies including one or more of OSPF, BGP, MPLS, ISIS, EVPN
  • Experience and in-depth knowledge working in a network services environment and in network support applications for enterprise IP LAN/WAN networks, large campus enterprise, or service provider networks.
  • Experience in programming network device or other APIs and the scripting of tasks
  • Familiarity with one or more of Python, shell programming, perl, C
  • Service oriented with exceptional customer relations skills.
  • Ability to think at scale and automate processes.
  • Experience automating device configuration and management.
  • Experience in a higher education or public-sector environment is an asset.
  • Experience in Linux releases such as RedHat, Suse, Ubuntu
  • Excellent communication skills, both verbal and written is required – must be able to meet and present to technical teams & peer groups and be able to write clear & well-structured documents.
  • Ability to prioritize and work effectively under pressure to meet deadlines.
  • Exceptional organizational skills.
Cybersecurity Analyst I

The Cybersecurity Analyst I is responsible for helping to protect the BCNET organization by employing a range of technologies and processes to prevent, detect and manage information security threats. You will ensure that you will apply security best practices for assigned infrastructure while working with BCNET. You use and implement tools to monitor and benchmark cybersecurity performances. Assisting in developing/planning cybersecurity services for BCNET’s Members.

 

HOW TO APPLY:

Please send your resume and cover letter by email to careers@bc.net
1.  A cover letter is REQUIRED for your application.
2.  Please describe “how your experience aligns with our Core Values” in your cover letter.  

 

CLOSING DATE:

The posting will be closed at 4:00 PM (PT) on August 3, 2021.

Thank you to all candidates but only those shortlisted will be contacted.
 

Job Duties and Functions:

Working with the BCNET CyberSecurity Manager and as a member of the IT team to provide first and second level security support and ensure cybersecurity best practices, including:

  • Keep up to date with the latest security and technology developments
  • Research/evaluate emerging cybersecurity threats and ways to manage them
  • Assist in planning for disaster recovery
  • Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
  • Test and evaluate security products
  • Based on gap analysis and other testing, design new, or upgrade existing security processes
  • Use advanced analytic tools to determine emerging threat patterns and vulnerabilities
  • Identify potential weaknesses and implement measures, such as firewalls and encryption
  • Investigate security alerts and provide incident response
  • Liaise with stakeholders concerning cybersecurity issues and provide future recommendations
  • Generate reports for both technical and non-technical staff and stakeholders
  • Assist with the creation, maintenance and delivery of cybersecurity awareness training
  • Ensure the security and integrity of BCNET servers
  • Perform server or appliance installations, troubleshooting and documentation
  • Implement best practices to meet approved standards, procedures for cybersecurity
  • Occasionally required to provide after-hours on-call support on a rotational basis and be available off-hours to work on emergency server infrastructure problems, maintenance, or project activities

 

QUALIFICATIONS AND SKILLS:

Must

  • Be a Canadian citizen or have required documentation to work in Canada (please confirm in your cover letter)
  • Have a technology diploma/degree and two years of progressive experience in Cyber Security.
  • Have ITIL Training - Certification preferred.
  • VMware virtualization skills
  • Office/Microsoft 365 PowerShell and security experience.
  • Have an understanding of AD, LDAP, Radius, DHCP, DNS
  • Have experience with Change Control processes and procedures.
  • Be able to monitor performance and troubleshoot security alerts.
  • Know the fundamentals of IT security, hardening practices, and security management tools.
  • CSX Cybersecurity Fundamentals or an equivalent information security certification
  • Firewall experience

Desired

  • Understand scripting and command-line tools such as PowerShell to administer Windows servers.
  • Linux bash, vi, vim and CLI common commands
  • Have some understanding of Database systems (i.e. Mysql, PostgreSQL,)
  • Have security skills for LAMP and IIS and other web server products Have experience in effectively presenting technical solutions to customers
  • Have an SSCP Certification, CEH certification or  SANS GSEC  
  • Windows automation tools (i.e. PowerShell, DSC) and other automation tools (i.e. Ansible, Puppet, Chef)
  • Some experience with SIEM or similar technologies

Assets

  • Familiarity with Jira, Wiki, and Confluence applications.
  • Linux administration skills.
  • Experience working within the higher education
Member Services Coordinator

Reports to: 

Director, Client Services and Communications

As the Member Services Coordinator, you’ll have the opportunity to help grow an organization that works with a member community of public, post-secondary, research institutions, and key stakeholder groups by building awareness, fostering relationships, and developing new opportunities on behalf of BCNET to provide relevant and valuable services to support its membership. The role offers exposure to a range of responsibilities in the areas of business development, marketing, business analysis, and client relationship management. You will work closely across BCNET’s service and support teams to fulfill the organization’s service objectives.

 

HOW TO APPLY:

Please send your resume and cover letter by email to careers@bc.net
1.  A cover letter is REQUIRED for your application.
2.  Please describe “how your experience aligns with our Core Values” in your cover letter.  

 

CLOSING DATE:

The posting will be closed at 4:00 PM (PT) on August 16, 2021.

Thank you to all candidates but only those shortlisted will be contacted.
 

Here’s the impact you will have and what we’ll accomplish together:

In this role, you will be responsible for working closely with our members from an enterprise account management perspective and will play a key role in supporting our distributed account management team through our CRM system and service resources. You will support our professional development and training portfolio which includes the coordination of training courses and the BCNET Mentorship Program. In addition, you will be supporting the operations of the organization as it relates to contract management, operational workflows, and business processes.  The work that you will focus on will help BCNET to continue to provide exceptional service to its members and enable BCNET to deliver solutions that will have a lasting positive impact on its membership. 

 

Job Duties and Functions:

  • Responsible for managing member relationships with enterprise organizations.   
  • Provides operational support for services managed by the client service department, such as the Professional Development & Training Program, Mentorship Program, and future service opportunities.
  • Promote and market services to members to increase service subscription rate and usage. 
  • Analyzes new opportunities and aids in launching new service initiatives.
  • Provides assistance with managing member contracts and related service documents.
  • Reports on the status of accounts and service transactions internally and with partner service organizations.
  • Prepares detailed service reports and related performance measurement documents.
  • Responsible for responding to service inquiries and coordinating inquires to the appropriate internal service teams. 
  • Provides support to distributed account management team.
  • Maintains and updates content and data within the corporate intranet and Client Relationship Management (CRM) system.
  • Acts as administrator and lead for evolving, maintaining and improving the Client Relationship Management (CRM) system. 
  • Supports the Director, Client Services and Communications with operational and administrative activities to fulfill organizations service objectives. 
  • Travels as necessary to member institutions and industry events. (Valid driver’s license and access to a vehicle is preferred).
  • Other activities as needed to fulfill the objectives of the client services and communication department.

 

QUALIFICATIONS:

  • Undergraduate degree in business or commerce, or an acceptable combination of education, training and experience.
  • 5 + years of experience in an enterprise client services working environment.
  • 3 + years of experience in account management role or related position.
  • Experience in relationships management with clients, vendors, and stakeholders.
  • Experience working and engaging with senior personnel/decision makers in a client facing role.
  • Experience working within the higher education and/or information technology sector.

 

SKILLS

  • Self-starter with the ability to work effectively under pressure independently and proactively.
  • Detailed oriented, well organized and analytical.
  • Excellent presentation skills.
  • Excellent client relation management, sales, and business development skills.
  • Excellent negotiating and problem-solving skills.
  • Excellent interpersonal and communication skills (written and oral).
  • Excellent negotiating and problem-solving skills.
  • Ability to communicate effectively and persuasively with team members, collaborators, clients, and stakeholders, with sensitivity to the level of technical communication appropriate to the task and audience.
  • Excellent documentation, report generation, and business writing skills using Microsoft Word, Excel, and PowerPoint.
  • Knowledge and experience with maintenance and administration of CRM systems such as Microsoft Dynamics is preferred.