Scaling AI innovations into Future Services with UBC’s Digital Experience Lab

The Digital Experience Lab (DXL) represents a cutting-edge initiative aimed at driving innovation by experimenting with artificial intelligence and how it can be deployed to reduce cost, improve service, and enhance the experience of faculty, staff, and students. This presentation is aimed at sharing the concept of DXL and some of its initial learnings with the BC higher education community.

The key objectives of the presentation are to highlight how DXL, in collaboration with key stakeholders and leaders at UBC, is helping to:

• Provide a safe ground to shape the AI solution roadmap for optimization and transformation of admin functions using AI technologies.
• Enhance decision-making processes for campus administration through AI modeling and solutions.
• Share DXL’s architectural approach to enable AI solutions for diverse use cases.
• Provide an overview of key projects.
• Share lessons learned while shaping the AI/ML solutions, including challenges and successes.
• Preview the roadmap for DXL’s AI assistant and its roll-out strategy.

Focusing on the “UBC Policy and Standards Bot” project, aimed at legal and compliance requirements at the institution, this is being designed as a future personal AI assistant tool for pilot teams with easy referral for the Board & Senate approved policies and information privacy & security related standards as a starting point.

• High-level approach for Policy and Standards Bot.
• Collaboration with legal teams to ensure adherence to institutional policies.
• Iterative design and feedback loops to ensure usability and trustworthiness.
• Technical implementation and integration challenges.

Key Learnings:

• Balancing operational needs with regulatory constraints.
• Strategies for scaling governance-focused AI solutions.

This session will culminate with a roadmap for the lab’s AI assistants’ initiatives and a framework for AI solutions and standards at UBC.