This session is designed to equip you with a blueprint for successfully launching your Microsoft Teams Direct Routing and Operator Connect projects. We will share firsthand lessons from our Higher Education deployments. TELUS and Douglas Woodley, Project Manager for BCIT's Direct Routing, will detail what to consider before starting, how to manage your project, and tips for a rapid and smooth rollout.

Alicia Parker Sutton

Alicia Parker-Sutton

Sales Executive, TELUS

Alicia Parker-Sutton is an accomplished sales professional with a distinguished eight-year career at TELUS, concentrating on the higher education vertical for the past three years. Alicia excels in collaborating closely with her customers, skillfully guiding them through their digital transformation journeys with dedication and expertise. Her understanding of the education sector, combined with her commitment to innovative solutions, makes her a trusted partner and a catalyst for meaningful change. At this upcoming BCNET conference, Alicia will be sharing her insightful knowledge on Microsoft Teams Direct Routing and Operator Connect, showcasing her expertise in driving digital transformation and connectivity in higher education.

Technology Track