Grass Roots Cyber Security: Analysts Perspective from Service Desk to Cyber Desk

Liam Skelton and Hawkeye Fyvie from the College of New Caledonia will share their perspectives, experiences and insights from starting a cyber security practice and moving from the service desk to the cyber desk. This presentation will include stories, challenges and experiences with actual cyber incidents and how having a cyber function has changed the way the college responds to cyber events.

Welcome and Introduction (5 minutes)

• Introduction of the presenters

The Need for a Cyber Security Practice (10 minutes)

• Importance of having a dedicated cyber security practice
• Challenges faced by organizations without an official cyber security practice

Starting the Cyber Security Practice (10 minutes)

• Building the team
• How we measure success
• Scoping out the practice
• Developing IR plan
• Developing Risk Management framework
• Developing the building blocks of cyber aware culture
• How it feels moving from service desk to the “cyber desk”
  • Examples of real-world incidents and responses and how that changed with having dedicated cyber staff
  • Lessons from those stories
  • Sharing great experiences with BCNET services and team and especially regarding incident response

Lessons Learned (10 minutes)

• Key takeaways from building and maintaining a cyber aware culture
• How cyber can differ from the rest of IT
• Lessons from unexpected challenges

Conclusion and Closing Remarks (5 minutes)

• Summary of our journey
• Final thoughts and outlook

Interactive Q&A Session (5 minutes)

• Open floor for questions from the audience
   

Conclusion

This presentation aims to provide valuable insights into the creation and development of a cyber security practice within an organization from the perspective of two analysts involved in the early stages of that practice and highlight some of the benefits that working with BCNET has brought us.