No, pricing is based on raw (uncompressed) usage.

The current version of DDOS is 7.7.5

Please review the compatibility chart for the full list of supported backup software products and versions. Software is listed in the Data Domain Boost matrix.

Please refer to your backup vendor’s documentation for best practice guides for integration with the Dell EMC Data Domain.

EduCloud Backup preferred protocol is DD Boost as it offers the best compression, deduplication and throughput.

Please review the compatibility chart for the full list of supported backup software products and versions. Software is listed in the Data Domain Boost matrix.

Amongst other benefits, DD Boost increases backup speeds and decreases the amount of bandwidth required to process backups. 

Please review the compatibility chart for the full list of supported backup software products and versions. Software is listed in the Data Domain Boost matrix.

Please refer to your backup vendor’s documentation for best practice guides for integration with the Dell EMC Data Domain.

Some Backup software vendors require additional licensing when storing data on a deduplication appliance such as the Dell EMC Data Domain. Please contact your backup software vendor to confirm the licensing requirements.

Data retention is managed by each tenant through the backup software. EduCloud Backup storage target does not manage retention.

The ratio is highly variable depending on the type of data stored, and the manner in which it is stored. For example, encrypted data will not dedupe well.

Yes, a daily summary will be sent to the provided email address during the onboarding process. Please submit a service ticket if this email address needs to be changed.

Currently the EduCloud Backup is only available at the Kamloops location.

There are no restrictions on the type of data that can be stored in EduCloud Backup. The only limitation would be on the backup software side.

Each tenant chooses their own backup schedule. The schedule is not managed by EduCloud Backup.

Yes, please refer to the following schedule: 

• Minor upgrades and maintenance – first Saturday of each month 
• Major upgrades and maintenance – twice per year in July and December 

The following are the minimum requirements for the service: 

• BCNET member on the Advanced Network 
• Backup software that is on the compatibility list 
• Backup software continues to be on the compatibility list as bi-annual major upgrades to the service are executed.

EduCloud Backup leverages the Dell EMC Data Domain secure multitenancy to keep tenant data completely isolated.

EduCloud Backup does not encrypt the stored data.

If tenants require encryption in order to use the service, the data needs to be encrypted prior to being stored in the EduCloud Backup. Please note that encryption will dramatically reduce the deduplication ratio of the stored data.

Similarly to scheduling backups, data restores are performed using the tenant’s backup product in a self-service manner.