We provide support 24-hours a day, 7-days a week for members and affiliates. At this level, we monitor the network, respond to problem calls, and provide a level 1 analysis of network problems and resolutions.

We provide support 16-hours a day, 7-days a week for hardware failures that require equipment replacements. Calls are prioritized based on the scope of the problem.

The Network Engineering staff are available during regular business hours for problem analysis and resolution. High-priority problems, such as the loss of core network service, may be escalated during non-business hours.