End-User Computing Devices - Microserve

• Access to a broad catalogue of devices for all major original equipment manufacturers (OEM) that are aligned to current marketplace offerings and advancements 
• Account team coverage to address member needs across the province to provide responsive customer and technical support 
• Customer satisfaction assessment process to ensure a positive end-user experience and continuous improvements
• Broad delivery logistics to meet member needs across British Columbia
• Competitive pricing model and transparent costing for additional value-added services.  

Access to a range of optional services including:

• Asset tagging services
• Configuration and installation services
• Lifecycle management from deployment to decommision and disposal 
• Alternate models of acquisition such as leasing services or device as a service 
• Warehousing and distribution services
• In-person and remote technical support
• Concierge services to provide end users with one-on-one customer service 
• “Try and buy” evaluation services
• Efficient order and shipment tracking system through the Microserve web portal (“eStore”) which is configurable to meet institutional workflows