Business and Management Skills Training

BCNET offers training to help IT staff at member institutions enhance their business and management skills. We offer third-party training across domains to meet member needs.

ITIL Foundation Training 

BCNET partnered with Service Management Art to offer ITIL® training for members. The ITIL Foundation course is an exciting and dynamic three-day course that introduces learners to the lifecycle of managing IT services in order to deliver business expectations. The course incorporates an engaging case-study based approach to learning the core disciplines of ITIL Best Practices, thereby, positioning students to successfully complete the Foundation exam.

Passing the ITIL Foundation exam is a pre-requisite for admission into ITIL Intermediate-level training courses.

ITIL Best Practices is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a Service Lifecycle framework that further enhance alignment to the business while demonstrating business value, ROI, and enabling IT to solve specific operational needs.


There are no prerequisites for this course.


At the end of this course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they relate to each other.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

Instruction Method

The ITIL course has 15 hours of instruction including evening study time and the final exam. Two practice exams will be administered during the course.

Exam Information

The exam is 60 minutes long and consists of 40 multiple choice questions. You must achieve 65% to pass the exam.

Class size restrictions

There is a minimum class size of 10 students and a maximum class size of 25 students.



Course Schedule

  • Date(s): Wednesday May 17 – Friday, May 19, 2017
  • Time: 8:30am – 4:30pm
  • Address: 555 Seymour Street, Vancouver, BC
  • Room: BCIT 483

Breakfast, lunch and coffee will be provided


Course descriptions

COBIT 5 Foundation Certification Training

BCNET partnered with TrainCanada to offer COBIT® 5 Foundation Certification training for members. The purpose of the Foundation certification is to ensure member institutions have sufficient knowledge and understanding of COBIT® 5 , the leading framework for the governance and management of enterprise IT. The training will help participants to understand the governance and management of enterprise IT, create awareness with internal business executives and senior IT management, assess the current state of campus enterprise IT environments, and scope the aspects of COBIT® 5 to implement.


There are no prerequisites for the Foundation level. However, TrainCanada highly recommends participants to visit and read the publications before attending the course, as prior knowlege is critical to your success.


The course will provide participants with an understanding of the key principles and terminology within COBIT® 5. Specifically, the candidates will know and understand:

  • The major drivers for the development of COBIT® 5
  • The business benefits of using COBIT® 5
  • The COBIT® 5 product architecture
  • The IT management issues and challenges that affect enterprises
  • The five key principles of COBIT® 5 for the governance and management of enterprise IT
  • How COBIT® 5 enables IT to be governed and managed in a holistic manner for the entire enterprise
  • How the COBIT® 5 processes and the process reference model (PRM) help guide the creation of the five principles and the seven governance and management enablers
  • The basic concepts for the implementation of COBIT® 5
  • The basic concepts of the new process assessment model
  • The COBIT® 5 guides and how they interrelate

The COBIT® 5 business framework for the governance and management of enterprise IT course introduces candidates to the five basic principles and includes extensive guidance on enablers for governance and management of enterprise IT.  The course also includes a supplementary guide that outlines the foundation concepts of a process assessment model (PAM) based on the ISO 15504 approach, which replaces the previous CMM (Capability Maturity Model).


This is a three-day program and students have the option to participate in person, or virtually, online through TrainLive. TrainLive is an interactive delivery platform where students can participate live via the internet. Online students can interact with the in-class students and see, hear and speak to the trainer. 

Requirements for TrainLive Students

  • PC with high-speed internet
  • PC that ideally is hard-wired, as opposed to wireless, to help prevent audio/video drops
  • It is recommended to participate in TrainLive from home (as opposed to your office) to prevent firewall issues. If you plan to login to the training class from work, please ensure you can connect prior to the course date (IE when you receive your course login credentials).
  • Two monitors, one for the book, one for the course
  •  Headset with microphone

Students who register for the TrainLive format will receive course login details via email one week prior to the course. This will allow you the opportunity to test your PC with a technician to ensure compatibility. Please make sure to conduct the test with the PC you plan to use for the training.


The exam is comprised of multiple choice questions and can be completed either on paper or online during the afternoon of the third day. The exam will take approximately one hour and the passing mark is 25/50 (50%).

  • In-class exams will take place on the afternoon of the third day.
  • For the virtual class, students will receive an exam voucher. The vouchers are valid for one year.


  • Maximum 20 students for Course #1 (Vancouver)
  • Maximum 15 students for Course #2 (Victoria)


Both in class and virtual (TrainLive)


Course #1 Vancouver

  • Date: Wednesday, June 28 – Friday, June 30, 2017
  • Time: 8:30am – 4:30pm
  • ctc TrainCanada
  • Location: 650 - 1155 Pender St W, Vancouver
  • Room: TBD

Course #2 Victoria

  • Date: Wednesday, September 27 – Friday, September 29, 2017
  • Time: 8:30am – 4:30pm
  • ctc TrainCanada
  • Location: 777 Fort Street, Victoria
  • Room: TBD

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Business Relationship Management Professional Training

We have partnered with  Service Management Art to offer the Business Relationship Management Professional (BRMP) training for members. This course immerses the student in the principles of Business Relationship Management.

Service Management Art is accredited by the Business Relationship Management Institute (BRMI®) to deliver these courses. The BRMP training and certification program is intended for business relationship managers, with the training and certification designed to provide a solid baseline level of knowledge. 


Students will be required to purchase "The BRMP Guide to the CRM Body of Knowledge":

  • BRMI members can access it here
  • Non-members can purchase it here


Holders of the BRMP credential will be able to demonstrate an understanding of: 

  • The characteristics of the BRM role 

  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services

  • How portfolio management disciplines and techniques are used to maximize realized business value

  • Business transition management and the conditions for successful change programs that minimize “value leakage”

  • The BRM role in service management and how to align service and service levels with business needs

  • How to communicate effectively and persuasively


  • This is a three-day in-class program 

  • Students will be required to purchase “The BRMP® Guide to the BRM Body of Knowledge” 


BCNET requires a minimum participation in order to host the class.

  • Minimum 10 students 

  • Maximum 16 students  


  • Date: Monday, November 6 – Wednesday, November 8, 2017 
  • Time: 8:30am – 4:30pm 
  • Location: Vancouver (Adress TBD)



The exam is 40 minutes long and consists of 50 multiple choice questions. Students must score 25 (50%) or more to pass the exam. A paper-based certification exam is included with the registration and is taken during the afternoon of the third day. The official sample exam will be provided during the course. 

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Eligible Members

Our training courses are open to all types of members

BCNET Members


How to register

Interested in taking this course? Use the button below to sign up.


How to purchase

For information about pricing, please visit our member portal. A wiki log-in is required to access this page.

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