ERP systems are of critical importance to post-secondary institutions (PSIs) because it plays an essential role in operations, require a substantial investment in software systems and human resources and contain important and sensitive information. Yet, one of the significant challenges faced by PSIs in successfully leveraging their ERP systems is not founded in the technology stack, but in poorly-defined roles, responsibilities and governance. In this three-hour workshop, Garry Sagert will share how the maturity of these three elements within an institution contributes to the success, survival, or outright failure of enterprise systems. You will learn about how to develop an effective model to help improve clarity, productivity, organizational maturity and overall ERP success.