It’s often not enough to merely offer support to a research community. Such an offering must be discoverable, efficient, and presented in a way that encourages interaction. This presentation will examine a novel support model developed by Compute Canada’s Bioinformatics National Team and delivered to the Canadian bioinformatics community. Attendees can expect to learn the details of this model, the gap it fills, and of course, the challenges and the lessons learned along the way. Was it a success or a failure? Only time will tell.

Note: There will be no slides provided for this session.