BCNET Network Operation Centre (NOC) provides 24/7 network support
BCNET provides around-the-clock expert support to ensure uninterrupted, problem-free network service.
If you are experiencing network service problems, please contact BCNET Network Operations at 604-822-1348 (select option 3) or firstname.lastname@example.org
Three levels of support for members and affiliates:
24/7 = Level 1 Support
The Network Operations Centre (NOC) provides 24/7 support. NOC monitors the network, responds to problem calls and provides Level 1 analysis of network problems and resolutions.
16/7 = Level 2 Support
For resolution of hardware problems, NOC provides Level 2 support. Experts are available16 hours a day, seven days a week. Problems are escalated to Level 2 for hardware failures that require equipment replacement. Calls are prioritized based on the scope of the problem.
8/5 = Level 3 Support
The Network Management Centre (NMC) staff are available during regular business hours for problem analysis and resolution. If the NOC identifies a high-priority problem, such as the loss of core network service, then staff will escalate the problem to the NMC during non-business hours.